What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter, fill out a form or register for a trip. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or medical condition. You may, however, visit our site anonymously.
We do not use 3rd-party cookies. Some local cookies are used via Google Analytics tracking, which is anonymized.
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 14 days.
This site uses Google Analytics to provide traffic information to us. While Google Analytics does gather anonymous demographic information, we have turned off settings for remarketing that data and data retention is set to 26 months.
How long we retain your data?
Information that you submit to us via forms on this site are purged periodically, meanwhile are secured behind a firewall.
Google Analytics data retention is set to 26 months. Security logs are retained for 14 days for some data and for 180 days for attack data.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve customer service
We collect your contact and interest information that you submit to us so that we can talk to you about your information helps us to better respond to your individual needs and match you with our services.
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Newsletters are only sent to people who opt in to receiving them.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit a form or register with us including a firewall, regular malware scans, and hardening WordPress security on the backend.
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 180 days.
What rights you have over your data
If you have submitted a form on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.timberlinemtguides.com.
This policy was last modified on 06/12/2018.
Timberline Mountain Guides
P.O. Box 1167
Bend, Oregon 97709 US
US Forest Service
The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, marital status, family status, status as a parent (in education and training programs and activities), because all or part of an individual’s income is derived from any public assistance program, or retaliation. (Not all prohibited bases apply to all programs or activities.)
If you require this information in alternative format (Braille, large print, audiotape, etc.), contact the USDA’s TARGET Center at (202) 720-2600 (Voice or TDD).
If you require information about this program, activity, or facility in a language other than English, contact the agency office responsible for the program or activity, or any USDA office.
To file a complaint alleging discrimination, write USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or call toll free, (866) 632-9992 (Voice). TDD users can contact USDA through local relay or the Federal relay at (800) 877-8339 (TDD) or (800) 845-6136 (in Spanish). USDA is an equal opportunity provider, employer, and lender.
You may use USDA Program Discrimination Complaint Forms AD-3027 or AD-3027s (Spanish) which can be found at: http://www.ascr.usda.gov/complaint_filing_cust.htmland http://www.ascr.usda.gov/es_us/sp_complaint_filing_cust.htmlor upon request from a local USDA office.